CopyPro has been named a Konica Minolta Pro-Tech Service Center for 2026, marking the 31st consecutive year the organization has earned this elite service-based certification. This achievement underscores CopyPro’s long-term commitment to delivering highly responsive copier repair service and an outstanding overall client experience.
The Konica Minolta Pro-Tech program recognizes dealers that meet rigorous benchmarks across their service operations, including technician training, inventory control, dispatch efficiency, management processes, and customer satisfaction metrics. Earning this certification for a full decade reflects a consistent culture of continuous improvement within the CopyPro organization.
“Our service team takes this Pro-Tech standard personally — it’s a validation that the hours they invest in advanced training and preparation directly translate into less downtime and more peace of mind for our clients,” said Richie Creech, Director of Service. “I would like to congratulate our team on this outstanding achievement.”
“At the end of the day, our goal is to make service something our clients don’t have to worry about,” Debra Dennis, Vice President of Support Services, added. “Pro-Tech sets a high bar, and our team embraces that challenge because it helps ensure we’re delivering a consistent, best‑in‑class service experience across every device we support.”
Konica Minolta’s Pro-Tech certification is widely regarded as a symbol of service excellence within the imaging technology industry. The program’s standards emphasize not only technical proficiency, but also the processes and systems that drive sustained client satisfaction over the life of each device.
“This year marks the 38th year of the Pro-Tech program, continuing to deliver exceptional value, including access to the Technician of the Month program for recognizing outstanding technical performance,” said Kevin Streuli, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., in the award notification letter. He further expressed appreciation for CopyPro’s dedication, focus, and time committed to the training and requirements necessary to maintain certification.
“By once again meeting Konica Minolta’s demanding Pro-Tech Service Center criteria, CopyPro affirms its ongoing pledge to provide service, support, and client satisfaction that are truly second to none,” concluded Jason Jones, CopyPro COO.
CopyPro, Inc. has been providing the technology and expertise needed to help businesses run smoothly and efficiently since 1971. From copiers and printers to document management and business workflow, the highly trained and experienced staff at CopyPro is committed to providing service excellence to every customer. With locations in Greenville and Wilmington, CopyPro serves all of eastern North Carolina.
